@font-face{font-family:Public Sans Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/public-sans-vietnamese-wght-normal-CtlIRbEm.woff2)format("woff2-variations");unicode-range:U+102-103,U+110-111,U+128-129,U+168-169,U+1A0-1A1,U+1AF-1B0,U+300-301,U+303-304,U+308-309,U+323,U+329,U+1EA0-1EF9,U+20AB}@font-face{font-family:Public Sans Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/public-sans-latin-ext-wght-normal-MQgHevqp.woff2)format("woff2-variations");unicode-range:U+100-2BA,U+2BD-2C5,U+2C7-2CC,U+2CE-2D7,U+2DD-2FF,U+304,U+308,U+329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Public Sans Variable;font-style:normal;font-display:swap;font-weight:100 900;src:url(/assets/public-sans-latin-wght-normal-DdeTHZLK.woff2)format("woff2-variations");unicode-range:U+??,U+131,U+152-153,U+2BB-2BC,U+2C6,U+2DA,U+2DC,U+304,U+308,U+329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,:before,:after,::backdrop{--tw-translate-x:0;--tw-translate-y:0;--tw-translate-z:0;--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-space-y-reverse:0;--tw-border-style:solid;--tw-font-weight:initial;--tw-shadow:0 0 #0000;--tw-shadow-color:initial;--tw-shadow-alpha:100%;--tw-inset-shadow:0 0 #0000;--tw-inset-shadow-color:initial;--tw-inset-shadow-alpha:100%;--tw-ring-color:initial;--tw-ring-shadow:0 0 #0000;--tw-inset-ring-color:initial;--tw-inset-ring-shadow:0 0 #0000;--tw-ring-inset:initial;--tw-ring-offset-width:0px;--tw-ring-offset-color:#fff;--tw-ring-offset-shadow:0 0 #0000;--tw-outline-style:solid;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:root,:host{--color-white:#fff;--spacing:.25rem;--text-sm:.875rem;--text-sm--line-height:calc(1.25 / .875);--font-weight-medium:500;--radius-md:.375rem;--radius-lg:.5rem;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4, 0, .2, 1)}}@layer utilities{.visible{visibility:visible}.absolute{position:absolute}.relative{position:relative}.bottom-4{bottom:calc(var(--spacing) * 4)}.left-\[50\%\]{left:50%}.mt-0{margin-top:0}.mb-0{margin-bottom:0}.block{display:block}.flex{display:flex}.inline-block{display:inline-block}.inline-flex{display:inline-flex}.aspect-square{aspect-ratio:1}.size-4{width:calc(var(--spacing) * 4);height:calc(var(--spacing) * 4)}.size-8{width:calc(var(--spacing) * 8);height:calc(var(--spacing) * 8)}.size-9{width:calc(var(--spacing) * 9);height:calc(var(--spacing) * 9)}.size-full{width:100%;height:100%}.h-8{height:calc(var(--spacing) * 8)}.h-9{height:calc(var(--spacing) * 9)}.h-10{height:calc(var(--spacing) * 10)}.h-full{height:100%}.w-full{width:100%}.max-w-\[80\%\]{max-width:80%}.flex-1{flex:1}.shrink-0{flex-shrink:0}.translate-x-\[-50\%\]{--tw-translate-x:-50%;translate:var(--tw-translate-x) var(--tw-translate-y)}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.resize{resize:both}.flex-col{flex-direction:column}.flex-row-reverse{flex-direction:row-reverse}.items-center{align-items:center}.items-end{align-items:flex-end}.justify-center{justify-content:center}.justify-end{justify-content:flex-end}.gap-1\.5{gap:calc(var(--spacing) * 1.5)}.gap-2{gap:calc(var(--spacing) * 2)}.gap-3{gap:calc(var(--spacing) * 3)}:where(.space-y-1>:not(:last-child)){--tw-space-y-reverse:0;margin-block-start:calc(var(--spacing) * var(--tw-space-y-reverse));margin-block-end:calc(var(--spacing) * calc(1 - var(--tw-space-y-reverse)))}.overflow-hidden{overflow:hidden}.overflow-y-auto{overflow-y:auto}.rounded-full{border-radius:2147483647px}.rounded-lg{border-radius:var(--radius-lg)}.rounded-md{border-radius:var(--radius-md)}.border{border-style:var(--tw-border-style);border-width:1px}.bg-background{background-color:var(--surface)}.bg-destructive{background-color:var(--warn)}.bg-muted{background-color:var(--paper)}.bg-primary{background-color:var(--accent)}.bg-secondary{background-color:var(--accent-soft)}.bg-\[length\:250\%_100\%\,auto\]{background-size:250% 100%,auto}.bg-clip-text{-webkit-background-clip:text;background-clip:text}.\[background-repeat\:no-repeat\,padding-box\]{background-repeat:no-repeat,padding-box}.p-4{padding:calc(var(--spacing) * 4)}.p-8{padding:calc(var(--spacing) * 8)}.px-3{padding-inline:calc(var(--spacing) * 3)}.px-4{padding-inline:calc(var(--spacing) * 4)}.px-6{padding-inline:calc(var(--spacing) * 6)}.py-1\.5{padding-block:calc(var(--spacing) * 1.5)}.py-2{padding-block:calc(var(--spacing) * 2)}.py-3{padding-block:calc(var(--spacing) * 3)}.py-4{padding-block:calc(var(--spacing) * 4)}.text-center{text-align:center}.text-sm{font-size:var(--text-sm);line-height:var(--tw-leading,var(--text-sm--line-height))}.font-medium{--tw-font-weight:var(--font-weight-medium);font-weight:var(--font-weight-medium)}.whitespace-nowrap{white-space:nowrap}.text-muted-foreground{color:var(--muted)}.text-primary{color:var(--accent)}.text-primary-foreground{color:#fff}.text-secondary-foreground{color:var(--ink)}.text-transparent{color:#0000}.text-white{color:var(--color-white)}.underline-offset-4{text-underline-offset:4px}.shadow-md{--tw-shadow:0 4px 6px -1px var(--tw-shadow-color,#0000001a), 0 2px 4px -2px var(--tw-shadow-color,#0000001a);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.shadow-xs{--tw-shadow:0 1px 2px 0 var(--tw-shadow-color,#0000000d);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.ring,.ring-1{--tw-ring-shadow:var(--tw-ring-inset,) 0 0 0 calc(1px + var(--tw-ring-offset-width)) var(--tw-ring-color,currentcolor);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.ring-border{--tw-ring-color:var(--rule)}.outline{outline-style:var(--tw-outline-style);outline-width:1px}.grayscale{--tw-grayscale:grayscale(100%);filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.filter{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.transition-all{transition-property:all;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}.outline-none{--tw-outline-style:none;outline-style:none}.\[--base-color\:var\(--muted-foreground\)\]{--base-color:var(--muted-foreground)}.\[--shimmer-bg\:linear-gradient\(90deg\,transparent_calc\(50\%-var\(--spread\)\)\,var\(--shimmer-color\)\,transparent_calc\(50\%\+var\(--spread\)\)\)\]{--shimmer-bg:linear-gradient(90deg,transparent calc(50% - var(--spread)),var(--shimmer-color),transparent calc(50% + var(--spread)))}.\[--shimmer-color\:var\(--foreground\)\]{--shimmer-color:var(--foreground)}.group-\[\.is-assistant\]\:bg-secondary:is(:where(.group).is-assistant *){background-color:var(--accent-soft)}.group-\[\.is-assistant\]\:text-foreground:is(:where(.group).is-assistant *){color:var(--ink)}.group-\[\.is-user\]\:max-w-\[80\%\]:is(:where(.group).is-user *){max-width:80%}.group-\[\.is-user\]\:bg-primary:is(:where(.group).is-user *){background-color:var(--accent)}.group-\[\.is-user\]\:bg-secondary:is(:where(.group).is-user *){background-color:var(--accent-soft)}.group-\[\.is-user\]\:px-4:is(:where(.group).is-user *){padding-inline:calc(var(--spacing) * 4)}.group-\[\.is-user\]\:py-3:is(:where(.group).is-user *){padding-block:calc(var(--spacing) * 3)}.group-\[\.is-user\]\:text-foreground:is(:where(.group).is-user *){color:var(--ink)}.group-\[\.is-user\]\:text-primary-foreground:is(:where(.group).is-user *){color:#fff}@media (hover:hover){.hover\:bg-accent:hover{background-color:var(--accent-soft)}.hover\:bg-destructive\/90:hover{background-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.hover\:bg-destructive\/90:hover{background-color:color-mix(in oklab, var(--warn) 90%, transparent)}}.hover\:bg-primary\/90:hover{background-color:var(--accent)}@supports (color:color-mix(in lab, red, red)){.hover\:bg-primary\/90:hover{background-color:color-mix(in oklab, var(--accent) 90%, transparent)}}.hover\:bg-secondary\/80:hover{background-color:var(--accent-soft)}@supports (color:color-mix(in lab, red, red)){.hover\:bg-secondary\/80:hover{background-color:color-mix(in oklab, var(--accent-soft) 80%, transparent)}}.hover\:text-accent-foreground:hover{color:var(--ink)}.hover\:underline:hover{text-decoration-line:underline}}.focus-visible\:border-ring:focus-visible{border-color:var(--accent)}.focus-visible\:ring-\[3px\]:focus-visible{--tw-ring-shadow:var(--tw-ring-inset,) 0 0 0 calc(3px + var(--tw-ring-offset-width)) var(--tw-ring-color,currentcolor);box-shadow:var(--tw-inset-shadow), var(--tw-inset-ring-shadow), var(--tw-ring-offset-shadow), var(--tw-ring-shadow), var(--tw-shadow)}.focus-visible\:ring-destructive\/20:focus-visible{--tw-ring-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.focus-visible\:ring-destructive\/20:focus-visible{--tw-ring-color:color-mix(in oklab, var(--warn) 20%, transparent)}}.focus-visible\:ring-ring\/50:focus-visible{--tw-ring-color:var(--accent)}@supports (color:color-mix(in lab, red, red)){.focus-visible\:ring-ring\/50:focus-visible{--tw-ring-color:color-mix(in oklab, var(--accent) 50%, transparent)}}.disabled\:pointer-events-none:disabled{pointer-events:none}.disabled\:opacity-50:disabled{opacity:.5}.has-\[\>svg\]\:px-2\.5:has(>svg){padding-inline:calc(var(--spacing) * 2.5)}.has-\[\>svg\]\:px-3:has(>svg){padding-inline:calc(var(--spacing) * 3)}.has-\[\>svg\]\:px-4:has(>svg){padding-inline:calc(var(--spacing) * 4)}.aria-invalid\:border-destructive[aria-invalid=true]{border-color:var(--warn)}.aria-invalid\:ring-destructive\/20[aria-invalid=true]{--tw-ring-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.aria-invalid\:ring-destructive\/20[aria-invalid=true]{--tw-ring-color:color-mix(in oklab, var(--warn) 20%, transparent)}}.dark\:border-input:is(.dark *){border-color:var(--rule)}.dark\:bg-background:is(.dark *){background-color:var(--surface)}.dark\:bg-destructive\/60:is(.dark *){background-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.dark\:bg-destructive\/60:is(.dark *){background-color:color-mix(in oklab, var(--warn) 60%, transparent)}}.dark\:bg-input\/30:is(.dark *){background-color:var(--rule)}@supports (color:color-mix(in lab, red, red)){.dark\:bg-input\/30:is(.dark *){background-color:color-mix(in oklab, var(--rule) 30%, transparent)}}.dark\:\[--base-color\:var\(--muted-foreground\)\]:is(.dark *){--base-color:var(--muted-foreground)}.dark\:\[--shimmer-color\:var\(--foreground\)\]:is(.dark *){--shimmer-color:var(--foreground)}@media (hover:hover){.dark\:hover\:bg-accent\/50:is(.dark *):hover{background-color:var(--accent-soft)}@supports (color:color-mix(in lab, red, red)){.dark\:hover\:bg-accent\/50:is(.dark *):hover{background-color:color-mix(in oklab, var(--accent-soft) 50%, transparent)}}.dark\:hover\:bg-input\/50:is(.dark *):hover{background-color:var(--rule)}@supports (color:color-mix(in lab, red, red)){.dark\:hover\:bg-input\/50:is(.dark *):hover{background-color:color-mix(in oklab, var(--rule) 50%, transparent)}}}.dark\:focus-visible\:ring-destructive\/40:is(.dark *):focus-visible{--tw-ring-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.dark\:focus-visible\:ring-destructive\/40:is(.dark *):focus-visible{--tw-ring-color:color-mix(in oklab, var(--warn) 40%, transparent)}}.dark\:aria-invalid\:ring-destructive\/40:is(.dark *)[aria-invalid=true]{--tw-ring-color:var(--warn)}@supports (color:color-mix(in lab, red, red)){.dark\:aria-invalid\:ring-destructive\/40:is(.dark *)[aria-invalid=true]{--tw-ring-color:color-mix(in oklab, var(--warn) 40%, transparent)}}.\[\&_svg\]\:pointer-events-none svg{pointer-events:none}.\[\&_svg\]\:shrink-0 svg{flex-shrink:0}.\[\&_svg\:not\(\[class\*\=\'size-\'\]\)\]\:size-4 svg:not([class*=size-]){width:calc(var(--spacing) * 4);height:calc(var(--spacing) * 4)}}:root{--foreground:var(--ink);--muted-foreground:var(--muted)}@property --tw-translate-x{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-y{syntax:"*";inherits:false;initial-value:0}@property --tw-translate-z{syntax:"*";inherits:false;initial-value:0}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-space-y-reverse{syntax:"*";inherits:false;initial-value:0}@property --tw-border-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-font-weight{syntax:"*";inherits:false}@property --tw-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-shadow-color{syntax:"*";inherits:false}@property --tw-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-inset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-shadow-color{syntax:"*";inherits:false}@property --tw-inset-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-ring-color{syntax:"*";inherits:false}@property --tw-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-inset-ring-color{syntax:"*";inherits:false}@property --tw-inset-ring-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-ring-inset{syntax:"*";inherits:false}@property --tw-ring-offset-width{syntax:"<length>";inherits:false;initial-value:0}@property --tw-ring-offset-color{syntax:"*";inherits:false;initial-value:#fff}@property --tw-ring-offset-shadow{syntax:"*";inherits:false;initial-value:0 0 #0000}@property --tw-outline-style{syntax:"*";inherits:false;initial-value:solid}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}:root{--paper:#f2f5f3;--surface:#fff;--ink:#1d2b26;--muted:#5d6c66;--rule:#d5ddd9;--mora:#9a5a00;--mora-bg:#fbf1e1;--warn:#a3332b;--accent:#0b6b4f;--accent-soft:#e3f0ea;--step--1:.875rem;--step-0:1rem;--step-1:1.25rem;--step-2:1.6rem;--step-3:2.6rem;font-family:Public Sans Variable,system-ui,sans-serif;font-size:var(--step-0);color:var(--ink);background:var(--paper);font-variant-numeric:tabular-nums;-webkit-font-smoothing:antialiased;line-height:1.5}.app[data-tenant=nexo]{--accent:#2f4fa8;--accent-soft:#e6ebf7}*,:before,:after{box-sizing:border-box}body,h1,h2,h3,p,dl,dd,ol,ul{margin:0}ul[role=list],ol{padding:0;list-style:none}a{color:var(--accent);text-underline-offset:.2em}:focus-visible{outline:3px solid var(--accent);outline-offset:2px;border-radius:2px}code{font-size:.92em}.app{max-width:76rem;margin:0 auto;padding:0 1.25rem 3rem}.masthead{border-bottom:3px solid var(--accent);flex-wrap:wrap;justify-content:space-between;align-items:end;gap:1rem 2rem;padding:2rem 0 1.25rem;display:flex}.brand p{color:var(--accent);font-weight:650;font-size:var(--step-1);min-height:1.5em}.brand h1{font-size:var(--step-3);letter-spacing:-.02em;font-weight:750;line-height:1.05}.masthead ul{background:var(--surface);border:1px solid var(--rule);border-radius:999px;gap:.25rem;padding:.25rem;display:flex}.masthead a{color:var(--muted);font-weight:600;font-size:var(--step--1);border-radius:999px;padding:.45rem 1rem;text-decoration:none;display:block}.masthead a:hover{color:var(--ink)}.masthead a[aria-current=page]{background:var(--accent);color:#fff}.masthead-tools{flex-wrap:wrap;align-items:center;gap:.75rem;display:flex}.lang-switch{border:1px solid var(--rule);border-radius:999px;gap:.125rem;padding:.2rem;display:flex}.lang-switch button{cursor:pointer;color:var(--muted);font:inherit;font-weight:600;font-size:var(--step--1);background:0 0;border:0;border-radius:999px;padding:.3rem .75rem}.lang-switch button:hover{color:var(--ink)}.lang-switch button[aria-pressed=true]{background:var(--ink);color:var(--surface)}.lang-switch button:focus-visible,.masthead a:focus-visible{outline:2px solid var(--accent);outline-offset:2px}.intro{grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:1.5rem 3rem;padding:2rem 0 2.5rem;display:grid}.lede{font-size:var(--step-2);text-wrap:balance;max-width:34ch;font-weight:420;line-height:1.3}.lede strong{font-weight:700}.controls{font-size:var(--step--1);justify-items:start;gap:.75rem;display:grid}.controls label{cursor:pointer;align-items:center;gap:.5rem;display:flex}.controls input{accent-color:var(--accent);width:1.1rem;height:1.1rem}.call,.ghost{border:1px solid var(--accent);background:var(--accent);color:#fff;font:inherit;cursor:pointer;border-radius:.5rem;align-items:center;gap:.5rem;padding:.7rem 1.2rem;font-weight:650;text-decoration:none;display:inline-flex}.call:hover{filter:brightness(1.1)}.call svg,.ghost svg{width:1.1em;height:1.1em}.ghost{background:var(--surface);color:var(--accent)}.ghost:hover{background:var(--accent-soft)}.hang-up{background:var(--warn);border-color:var(--warn)}.muted{color:var(--muted)}.error{color:var(--warn)}.empty{border:1px dashed var(--rule);color:var(--muted);border-radius:.5rem;padding:1.25rem}.block{border-top:1px solid var(--rule);padding:2rem 0}.block-head{gap:.25rem;margin-bottom:1.25rem;display:grid}.block-head h2,.policy h2{font-size:var(--step-1);font-weight:700}.block-head p{color:var(--muted);max-width:70ch}.customers{grid-template-columns:repeat(auto-fill,minmax(20rem,1fr));gap:1rem;display:grid}.customer{background:var(--surface);border:1px solid var(--rule);border-left:4px solid var(--accent);border-radius:.25rem .75rem .75rem .25rem;gap:1rem;height:100%;padding:1.25rem;display:grid}.customer>header{justify-content:space-between;align-items:baseline;gap:1rem;display:flex}.customer h3{font-size:var(--step-1);font-weight:680;line-height:1.2}.status{font-size:var(--step--1);white-space:nowrap;color:var(--mora);font-weight:600}.status-current{color:var(--accent)}.status-in_dispute{color:var(--muted)}.test-data{grid-template-columns:auto 1fr;gap:.25rem 1.5rem;display:grid}.test-data div{display:contents}.test-data dt{color:var(--muted);font-size:var(--step--1);align-self:center}.test-data dd{font-size:var(--step-1);font-weight:600}.test-data mark{background:var(--accent-soft);color:var(--accent);border-radius:.2em;margin-left:.05em;padding:0 .15em;font-weight:750}.say{font-size:var(--step--1);color:var(--muted)}.call-as{font-size:var(--step--1);justify-self:start;padding:.45rem .9rem}.add-customer{flex-wrap:wrap;align-items:center;gap:.75rem;margin-top:.5rem;display:flex}.add-customer button{padding:.5rem 1rem}.add-customer button:disabled{opacity:.6;cursor:progress}.customer.fresh{animation:2.4s ease-out fresh}@keyframes fresh{0%{box-shadow:0 0 0 4px color-mix(in srgb, var(--accent) 45%, transparent);background:var(--accent-soft)}}@media (prefers-reduced-motion:reduce){.customer.fresh{outline:2px solid var(--accent);animation:none}}.live-grid{background:var(--surface);border:1px solid var(--rule);border-radius:.75rem;grid-template-columns:20rem minmax(0,1fr);display:grid;overflow:hidden}.live-agent{background:linear-gradient(to bottom, var(--accent-soft), var(--surface));align-content:start;justify-items:center;gap:1rem;padding:1.75rem 1.25rem;display:grid}.orb{aspect-ratio:1;width:13rem;box-shadow:0 1.25rem 3rem -1rem color-mix(in srgb, var(--accent) 55%, transparent);border-radius:50%}.live-status{text-align:center;min-height:1.5em;font-weight:600}.live-actions{flex-wrap:wrap;justify-content:center;gap:.5rem;display:flex}.caller{background:var(--surface);border:1px solid var(--rule);width:100%;font-size:var(--step--1);border-radius:.5rem;grid-template-columns:auto 1fr;gap:.2rem 1rem;padding:.75rem 1rem;display:grid}.caller div{display:contents}.caller dt{color:var(--muted)}.caller dd{font-weight:650}.transcript{border-left:1px solid var(--rule);height:26rem}.transcript-content{align-content:start;padding:1rem 1.25rem;display:grid}.transcript-empty{max-width:34ch;color:var(--muted);text-align:center;place-self:center;margin-top:9rem}.tool-step{background:var(--paper);color:var(--accent);font-size:var(--step--1);border-radius:999px;justify-self:center;margin:.35rem 0;padding:.2rem .75rem;font-weight:600}.tool-step.is-error{color:var(--warn)}.debt{border-top:1px solid var(--rule);grid-template-columns:repeat(3,auto);gap:.25rem 1rem;padding-top:1rem;display:grid}.debt dt{color:var(--muted);font-size:var(--step--1)}.debt dd{font-weight:650}.debt .overdue{color:var(--mora)}.customer footer{font-size:var(--step--1);color:var(--muted);justify-content:space-between;gap:1rem;display:flex}.table-wrap{background:var(--surface);border:1px solid var(--rule);border-radius:.5rem;overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:var(--step--1)}th,td{text-align:left;white-space:nowrap;border-bottom:1px solid var(--rule);vertical-align:top;padding:.7rem .9rem}thead th{color:var(--muted);background:var(--paper);font-weight:600}tbody tr:last-child>*{border-bottom:0}tbody th{font-weight:650}.num{text-align:right}.wrap{white-space:normal;min-width:18rem}.tag{background:var(--mora-bg);color:var(--mora);border-radius:999px;margin-left:.5rem;padding:.1rem .45rem;font-size:.75rem;font-weight:600}.conversations{grid-template-columns:minmax(0,1fr);gap:.5rem;display:grid}.conversations details{background:var(--surface);border:1px solid var(--rule);border-radius:.5rem;min-width:0}.conversations details[open]{border-color:var(--accent)}.conversations summary{cursor:pointer;grid-template-columns:11rem minmax(0,1fr) auto 6.5rem;align-items:center;gap:1rem;padding:.85rem 1rem;list-style:none;display:grid}.conversations summary::-webkit-details-marker{display:none}.conversations summary:before{content:"▸";color:var(--muted);position:absolute;left:.75rem}.conversations details[open] summary:before{content:"▾"}.conversations summary{padding-left:1.75rem;position:relative}.conversations summary time{white-space:nowrap}.who{text-overflow:ellipsis;white-space:nowrap;font-weight:620;overflow:hidden}.outcome{font-size:var(--step--1);background:var(--paper);color:var(--muted);border-radius:999px;padding:.15rem .6rem;font-weight:600}.outcome-promesa{background:var(--accent-soft);color:var(--accent)}.outcome-escalado,.outcome-disputa{background:var(--mora-bg);color:var(--mora)}.conversations summary>.muted{text-align:right;font-size:var(--step--1)}.mood{font-weight:650}.mood-positive{color:var(--accent)}.mood-negative{color:var(--warn)}.conversation-body{grid-template-columns:minmax(0,1fr);gap:1rem;padding:0 1rem 1.25rem 1.75rem;display:grid}.conversation-body h3{font-size:var(--step-0);font-weight:650}.facts{font-size:var(--step--1);flex-wrap:wrap;gap:.5rem 2rem;display:flex}.facts dt{color:var(--muted)}.facts dd{font-weight:600}.events{counter-reset:step;border-left:2px solid var(--rule);gap:0;margin-left:.6rem;display:grid}.events li{counter-increment:step;font-size:var(--step--1);grid-template-columns:6rem 1fr;gap:.15rem 1rem;padding:.5rem 0 .5rem 1.5rem;display:grid;position:relative}.events li:before{content:counter(step);background:var(--accent);color:#fff;border-radius:50%;place-items:center;width:1.4rem;height:1.4rem;font-size:.7rem;font-weight:700;display:grid;position:absolute;top:.5rem;left:-.75rem}.events li.is-warning:before{background:var(--mora)}.events time{color:var(--muted)}.events dl{color:var(--muted);flex-wrap:wrap;grid-column:2;gap:0 1rem;min-width:0;display:flex}.events dl div{gap:.35rem;min-width:0;display:flex}.events dd{overflow-wrap:anywhere}.events dt:after{content:":"}.policy p{max-width:70ch;margin-top:.5rem}.colophon{border-top:1px solid var(--rule);color:var(--muted);font-size:var(--step--1);max-width:70ch;padding-top:2rem}@media (width<=48rem){.intro{grid-template-columns:1fr}.brand h1{font-size:var(--step-2)}.lede{font-size:var(--step-1)}.conversations summary{grid-template-columns:minmax(0,1fr) auto;gap:.25rem 1rem}.conversations summary time{font-size:var(--step--1);color:var(--muted);grid-column:1/-1}.conversations summary>.muted{display:none}.events li{grid-template-columns:1fr}.events dl{grid-column:1}.live-grid{grid-template-columns:1fr}.orb{width:9rem}.transcript{border-left:0;border-top:1px solid var(--rule);height:20rem}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}